PERSONAL
ASSISTANCE.

No. YNG*LIFE offers guest checkout. You provide your email and delivery details during secure checkout without creating a store account.

Choose your piece, select the available colorway or sole finish and, for footwear, your fit and size. Add it to your bag, check the selections and quantities, then review your delivery details and final total before paying.

Our initial checkout supports card payments through Stripe, with orders charged in U.S. dollars (USD). If your card uses another currency, ask your bank about conversion and any charges. Never send payment-card details by email.

Shipping and applicable checkout taxes are shown separately before payment. Your final checkout total is the amount to review. For Nigeria, potential import and local-delivery charges are explained separately below; they are not a fixed percentage added by YNG*LIFE.

Stripe provides a payment receipt after a successful payment. Our team reviews your selections and coordinates your made-to-order pieces with the manufacturer in Italy. Customer Care provides order and shipment updates. A payment receipt confirms payment—it does not mean your order has shipped.

Contact Customer Care as soon as possible with your order reference and the change or cancellation you would like. Because pieces are made to order, we will check the status and confirm what can still be arranged. A request is not automatically a confirmed change or cancellation. See Returns & Cancellations.

Our catalogue shoes and bags are crafted in Italy and made to order. Production is coordinated after payment has been verified.

No. Materials vary by design. Some pieces use leather; others include suede, textile or a combination of materials. Review the materials section on the individual product page rather than assuming every piece is 100% leather. Customer Care can help with questions about a particular design or colorway.

No. Fit options depend on the individual design. Some pieces offer both men’s and women’s fits, while others are men-only or women-only. Follow the fit and size options on the product you are ordering.

Use the product page’s available fit options and EU, US or UK size references. Read its sizing note carefully: ranges and conversion references vary by product, and some are indicative. If you are between sizes or unsure, request assistance before ordering. Do not assume that every design offers the same size range.

Certain extended sizes have an additional charge. Where applicable, that adjustment is shown beside the size and reflected in your selected price and bag. Review the chosen size and total before paying.

Where a piece has multiple options, use its labelled swatches or product-page selections to view the corresponding images. Some options are sole finishes rather than shoe colors. Your bag should show the expression you selected; please review it before checkout.

Yes. Select Request Assistance on the product page or email Customer Care with the product name and your question. The assistance link opens a draft in your own email application—you need to review and send it yourself.

Our initial launch is for delivery addresses in the United States and Nigeria. Other destinations are not available at this stage. Please check Shipping & Delivery for current availability before ordering.

Standard U.S. shipping is free. Shipping to Nigeria is $60 per order for up to 10 pieces, plus $7.50 for each additional piece above 10. The shipping charge is shown before payment. Separately quoted bulk arrangements must be agreed in writing.

U.S. orders travel directly from Italy to the United States. Please allow approximately three weeks from the date of order for made-to-order delivery.

Nigeria orders travel from Italy to our founder in Texas before onward delivery to Nigeria. Please allow approximately 4–5 weeks from the date of order.

These are estimates, not guaranteed arrival dates. See Shipping & Delivery for the applicable route and disclosures.

Customer Care will share tracking information when it becomes available. For a multi-stage Nigeria shipment, an update may describe one leg of the journey rather than final delivery. Please contact us if you need help understanding a tracking update.

International orders shipped to Nigeria may be subject to import duties, taxes, customs clearance fees, or additional local carrier charges upon arrival. These charges are not included in the product price and are the responsibility of the recipient.

Shipping is paid at checkout. Where direct delivery is unavailable, a local driver or pickup service may charge separately to arrange collection. Local charges vary and are paid directly to that provider; YNG*LIFE does not set or collect them.

Email Customer Care with your order reference and any tracking information. We will review the shipment status and help explain the next steps. Delivery estimates should not be treated as guaranteed arrival dates.

For standard catalogue shoes and bags, contact Customer Care within 14 calendar days after delivery to request a return. After notifying us, dispatch the item within a further 14 calendar days, following the supplied instructions. Review the complete Returns & Cancellations policy before sending anything.

For our voluntary full product-price refund, items should be new, unworn, unused and unaltered after reasonable inspection. Footwear may be tried indoors on a clean, soft surface; bags may be inspected indoors. Outdoor wear or everyday use is not reasonable inspection.

Include original product packaging, dust bags, accessories and inserts wherever possible. Use a protective outer carton and do not attach shipping labels directly to the shoe or retail box. These conditions do not remove any mandatory rights that apply to your purchase.

Contact Customer Care first. Eligible standard-order returns receive a prepaid label and the appropriate return instructions. Do not choose a return destination or send goods to our public Customer Care address without instructions. The supplied label and directions identify the correct destination.

An eligible voluntary return within the stated window, returned new and in perfect condition, receives 100% of its product price to the original payment method. This does not mean every shipping, import or other charge is automatically refundable. The full policy explains applicable conditions and any mandatory rights.

Contact Customer Care before sending an item back if you would like a different size or expression. We will confirm the appropriate return and ordering steps. An exchange is not automatic, and replacement availability should not be assumed.

Contact Customer Care promptly with your order reference and a description of the concern. Clear photographs of the item and packaging can help us assess what happened. We will review the issue and explain the next steps. Photographs are helpful, but they do not limit any mandatory rights you may have.

Yes. Email Customer Care with the product names, quantities and delivery destination. We can confirm a written quotation and delivery arrangements. A larger ordinary shopping order is not automatically a separately quoted bulk order.

Email customercare@ynglife.com. For an existing order, include your order reference if available. For a product enquiry, include the product name, colorway or sole finish, and fit or size if relevant. Never include card numbers, security codes or passwords.

Our public Customer Care mailing address is 101 E. McKinney St. #1768, Denton, TX 76202. This is not an automatic return destination—contact us for return instructions first.

Visit Customer Care, Shipping & Delivery, Returns & Cancellations, Terms of Sale and our Privacy Policy. This FAQ is a helpful summary; the full policies contain the detailed terms, and nothing here limits mandatory consumer rights.