A CONSIDERED
RETURN.
A clear route for returns, cancellations and product concerns. The voluntary policy below sits alongside, and never limits, mandatory consumer rights.
TIME TO CHECK
THE PIECE.
For standard catalogue shoes and bags, notify us within 14 calendar days after delivery. After notifying us, dispatch the item within a further 14 calendar days, using the return instructions provided.
For the voluntary full product-price refund, an item should be new, unworn, unused and unaltered. You may try footwear indoors on a clean, soft surface to assess fit, and inspect a bag indoors. Please do not wear footwear outdoors or put a piece into everyday use before deciding.
Reasonable inspection is different from extended use. Where statutory withdrawal rights apply, handling beyond what is necessary to inspect the item may result in a legally permitted reduction for actual loss of value; it does not automatically remove a right to withdraw.
PROTECTED ON
THE RETURN JOURNEY.
Include the original product packaging, dust bag, accessories and inserts wherever possible. Place the retail packaging inside a suitable protective outer carton, and do not attach shipping labels directly to a shoe box or retail box.
Missing or damaged packaging is not an automatic reason to deny mandatory consumer rights or reasonable inspection. We assess condition fairly and explain any legally permitted reduction with supporting information. No fixed restocking fee or automatic deduction is proposed.
Eligible standard-order product returns are prepaid worldwide. The Italian manufacturer supplies the return label, and the product is returned directly to Italy. Contact Customer Care for the correct label and instructions before sending anything; the manual label route is not an automated service.
RIGHTS REMAIN
IN PLACE.
For an eligible voluntary return within the stated window, a new item returned in perfect condition receives a 100% refund of its product price to the original payment method. This does not override mandatory refund deadlines or amounts required by law.
Where an EU or UK statutory withdrawal right applies, the required amount is refunded without undue delay and within 14 days after notice. If goods are not collected, a refund may be withheld until the goods are returned or you provide evidence of dispatch, whichever occurs first. Where required, this includes the least-expensive standard outbound delivery charge offered; a more expensive delivery option may be excluded where law permits.
Please contact Customer Care if an item arrives faulty, damaged or different from your order. An order reference and photographs can help us understand the issue, but are not a legal barrier to statutory rights. Contact us promptly if you need to change or cancel an order; we will confirm whether the request can still be made. Made to order does not make standard catalogue pieces blanket final sale.
Request a return, cancellation or assistance ↗101 E. McKinney St. #1768, Denton, TX 76202 is the public business contact address for True Luxury Handbag, LLC, doing business as YNG*LIFE. It is not the automatic return destination for standard Italy-fulfilled orders. Use the specific prepaid Italy label and destination supplied by Customer Care.
A CLEAR
STATEMENT.
Use this optional model only if you wish to withdraw from a purchase. A clear statement sent by another permitted method can also exercise a statutory right. An order reference helps locate a purchase, but is not a condition for a valid statutory notice.
To: True Luxury Handbag, LLC, doing business as YNG*LIFE Business postal address: 101 E. McKinney St. #1768, Denton, TX 76202 Customer Care email: customercare@ynglife.com I hereby give notice that I withdraw from my contract of sale of the following goods: Goods: ____________________ Order reference, if available: ____________________ Ordered on: ____________________ Received on: ____________________ Customer name: ____________________ Customer address: ____________________ Date: ____________________ Signature, only if this form is submitted on paper: ____________________This page does not provide an automatic online withdrawal function or acknowledgement. To notify us, use the Customer Care email draft or another permitted method. Opening a draft does not send a message, and email is handled manually without an automatic acknowledgement.